FREQUENTLY ASKED QUESTIONS
Q: ORDER RULES?
A: If you order and want to refund/cancel BEFORE your item is shipped out, we can grant you this request. If you order and want to refund/cancel AFTER your item is shipped out you will be charged a $15 restocking fee per item (fee varies on the products ordered). Once your items are shipped out there are NO RETURNS accepted unless the item is damaged/faulty upon arrival (must show proper proof). If you have any questions or concerns email us at firstname.lastname@example.org
Q: HOW LONG DOES SHIPPING TAKE?
A: Please allow at least 15-30 business days for your product to arrive. If you order a product from our cosmetic collection the shipping will take 3-15 business days.
If you are ordering from outside the US, shipping times may be longer. If you haven't received your order within 60 days, we will gladly refund your money. You can check the status of your order from the tracking code (check email) we provide you.
Q: DO YOU SHIP INTERNATIONALLY?
A: Yes! We serve the international market, thus, we do worldwide shipping of orders. There may be countries that we no longer cater to due to certain limitations.
Q: IS IT POSSIBLE TO HAVE A RETURN?
- We will ship another product if the item is damaged/faulty upon arrival after we analysed the situation. If you wish to have a refund due to not liking the product(Personal Opinion) you may have one but all the returns costs are at your hand To have a refund you must return first.
Q: DOES BRANDY J SHOP PROVIDE A QUALITY GUARANTEE FOR ALL THE PRODUCTS BEING SOLD?
A: Our goal is to give the best shopping experience for all our customers. Should you receive a damaged or wrong item, please email our Customer Support Team at email@example.com for assistance and we’ll surely get that addressed the soonest time possible.
Q: I ORDERED MULTIPLE ITEMS, WHY DID I ONLY RECEIVE ONE?
A: Often, when you order multiple items different distribution channels are being utilized. As such, many times each item will be shipped separately. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they will get to you.
Can I change my address?
-Yes, If it's within 48 hours. Since we try to fullfil orders each day. Once it's passes 48 hours we cannot change address, because i'ts shipped and we paid the couriers.
Can I cancel my order?
-Yes, you can cancel only on the day you placed the order. Please think before buying. We don't give refunds for reconsiderations. We take our shipping really seriously and ship the item asap to deliver the item quickly to our client.
We will give an immediate refund if the item hasn't shipped.
Q: HOW MANY PRODUCTS CAN AN AMBASSADOR ORDER?
When you apply for the ambassador's program it clearly specifies that you can only get one product. If more than one product is selected we will select one product for you of our choice.
Has for the general orders, an ambassador can buy unlimited items.
Did not find the answers to your questions?
You can email us at firstname.lastname@example.org or send us a message via our social media accounts on Facebook or Instagram.
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